Question 1

What is included in a setup package?

Accepted Answer

Every package lists exactly what is included: compatibility checks, installation, account connection, configuration, three practical acceptance tests, a short walkthrough, a setup completion checklist, and 14 days of support for the delivered configuration.

Question 2

How much does setup cost?

Accepted Answer

Each package has a fixed price shown on its page, starting with simple assistant setups. The price covers the listed scope. If you want something extra, we quote it before doing any additional work.

Question 3

Do I need a separate AI subscription?

Accepted Answer

Often, yes. Our price covers our technical service only. Subscriptions, API usage, or licenses for tools like ChatGPT, Claude, or Cursor are paid directly to those vendors. Each package page lists the accounts you need.

Question 4

How does remote setup work?

Accepted Answer

At your appointment, you start a secure screen-sharing session with your specialist and approve access. You can watch everything, type your own passwords, and pause or end the session at any time.

Question 5

Are your technical specialists qualified?

Accepted Answer

Specialists complete structured internal training for the tools they support and must pass practical assessments before they can take matching setup requests.

Question 6

How do you check their skills?

Accepted Answer

Through technical screening, hands-on installation and troubleshooting exercises, and ongoing quality review of setup results, support outcomes, and customer feedback.

Question 7

Do specialists sign NDAs?

Accepted Answer

Yes. Specialists sign a master confidentiality agreement when they join, and the assigned specialist signs an order-specific confidentiality agreement before accessing your environment.

Question 8

Will specialists see my files?

Accepted Answer

Specialists only access what is needed for the setup and tests. We recommend closing unrelated windows and documents before the session. You can see everything happening on screen.

Question 9

Can I stay in control of my computer?

Accepted Answer

Always. Remote access requires your explicit permission, you can end the session at any moment, and access is removed when it is no longer needed.

Question 10

What if the installation fails?

Accepted Answer

Our specialist will troubleshoot within the package scope. If the agreed setup still cannot be completed for reasons within our control, you receive an appropriate resolution or refund under our Refund & Resolution Policy.

Question 11

Can I get a refund?

Accepted Answer

Yes, under the conditions in our published Refund & Resolution Policy, for example when we cannot complete the agreed scope. Your statutory consumer rights are not affected.

Question 12

What happens after the session?

Accepted Answer

You receive a setup completion checklist and your 14-day support period begins. You can also leave a private review of your specialist within 7 days.

Question 13

What does 14-day support include?

Accepted Answer

Troubleshooting and questions related to the configuration we delivered, for 14 calendar days after acceptance. It does not include new packages, new integrations, or custom development.

Question 14

Do you support Mac and Windows?

Accepted Answer

Yes. Most packages support both macOS and Windows. A few tools have specific version requirements, which are listed on each package page.

Question 15

Do you support Linux?

Accepted Answer

Many developer and local AI packages support popular Linux distributions such as Ubuntu. Tell us your distribution in the request form and we will confirm compatibility before the session.

Question 16

Can I use the free guides instead?

Accepted Answer

Absolutely. Our free guides are there for people who prefer to do it themselves. If you get stuck, you can book professional setup at any time.

Question 17

Can you help my company?

Accepted Answer

Yes. We work with small and medium-sized businesses on team workspaces, onboarding, knowledge bases, and starter automations. Use our business inquiry form to describe your needs.

Question 18

Can you configure several computers?

Accepted Answer

Yes. Business packages and custom quotes can cover multiple devices and team members. We define the scope and price upfront.

Question 19

Are you affiliated with AI vendors?

Accepted Answer

No. AI Setup Studio is independent and not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google, Microsoft, or other vendors unless expressly stated.

Question 20

What if my tool isn't listed?

Accepted Answer

Contact us with the tool name and what you want to achieve. If it fits our expertise, we will propose a defined scope and fixed price.

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