NDA & Confidentiality
How specialists are bound to protect what they see.
Last updated: [LAST UPDATED DATE]
Template document. Text in [SQUARE BRACKETS] must be completed and the full policy reviewed by qualified legal counsel before relying on it.
1. Master confidentiality agreement
Every specialist signs a master confidentiality agreement with us before they can accept any setup request.
2. Order-specific agreement
Before accessing your environment, the assigned specialist signs an order-specific confidentiality acknowledgment referencing your order. Business customers can request their own NDA. [INSERT PROCESS FOR CUSTOMER-PROVIDED NDAS].
3. What is covered
- Information visible on your screen during sessions
- Files, code, and documents encountered during setup
- Account, business, and personal information shared with us
4. Obligations
- Use information only to perform the agreed setup
- Do not copy, store, or share customer information outside approved systems
- Report any suspected incident immediately
5. Template documents
[ATTACH OR LINK APPROVED NDA TEMPLATES REVIEWED BY QUALIFIED LEGAL COUNSEL].
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