Refund & Resolution Policy

1. Our commitment

If we cannot complete the agreed package scope for reasons within our control, we will offer an appropriate resolution, such as a follow-up session, or a full or partial refund.

2. When a refund may apply

• The acceptance tests for the package cannot be passed due to our error
• We cancel the session and cannot offer a suitable alternative time
• The package was not compatible with the device details you provided accurately

3. When a refund may not apply

• The requirements on the package page were not met (for example, missing admin rights or subscriptions)
• A third-party vendor changes, restricts, or discontinues a product or account
• The request goes beyond the package scope
• The customer does not attend a scheduled session without notice

4. How to request

Contact [SUPPORT EMAIL ADDRESS] with your reference number within 7 days of the session. [INSERT PROCESSING TIMEFRAME AND REFUND METHOD].

5. Statutory rights

This policy does not affect any rights you have under applicable consumer law, including any statutory withdrawal rights. [INSERT JURISDICTION-SPECIFIC WITHDRAWAL TERMS].