Support Policy
What our 14-day support covers.
Last updated: [LAST UPDATED DATE]
Template document. Text in [SQUARE BRACKETS] must be completed and the full policy reviewed by qualified legal counsel before relying on it.
1. Duration
Support is included for 14 calendar days from acceptance of your setup.
2. Covered
- Questions about the configuration we delivered
- Troubleshooting the delivered setup if it stops working as tested
- Clarifications on the walkthrough topics
3. Not covered
- New tools, packages, or integrations
- Custom development
- Problems caused by third-party vendor changes outside our control (we will advise where possible)
- Hardware repair or general operating-system problems
4. How to request support
Use the contact form or email [SUPPORT EMAIL ADDRESS] with your reference number. [INSERT SUPPORT HOURS AND TARGET RESPONSE TIMES].
AI Setup Studio is an independent technical services company. We are not affiliated with, endorsed by, or sponsored by OpenAI, Anthropic, Google, Microsoft, GitHub, Cursor, Ollama, n8n, Make, or any other AI tool vendor unless expressly stated. Product names are trademarks of their respective owners and are used only to describe compatibility.